Terms of Service

JOHN CHARLES CONTRACTORS LTD, of 14 Anglia Crescent, Kempsey, Worcester, England, WR5 3UX, which operates Workproof at johncharlescontractors.com. In these Terms “we” and “us” mean that company, and “you” means the person holding the account.

Using the service means you accept these Terms, together with the Acceptable Use Policy, Content License, Refund Policy and AI Disclaimer, which all form part of this agreement. If you do not accept them, do not use the service.

A tool that organises photographs you took into a stage record: it groups them by camera position, lays them out as comparison sheets with labels and dates that you type, and — on the paid plans — builds a short stage-progression film from the frames you have signed off.

It is a content-production tool and nothing else. It does not carry out, supervise, inspect, assess, approve or certify any work, and it issues no document that has standing anywhere. Read the AI Disclaimer before you rely on anything it produces.

Features change. We may add, alter or withdraw parts of the service. Where a change materially reduces what you are paying for, we will tell you before it takes effect and you may cancel.

• You must be at least 13. If you are 13 to 17, a parent or guardian must agree to these Terms on your behalf, and by opening an account you confirm they have.
• One account per person. Accounts may not be shared, sold, rented or transferred.
• You are responsible for keeping your password secure and for everything done through your account. Tell us straight away if you think somebody else has access.
• The details you give us must be accurate and kept up to date, including the email address we send billing notices to.

There are three plans: Free, Site and Crew. Paid plans are billed in advance, either monthly or yearly, in USD.

Paid plans renew automatically at the end of each period, at the same price, and keep renewing until you cancel. A monthly plan renews every month and a yearly plan renews every year, on the anniversary of the date you subscribed. We send a reminder to your account email before a yearly renewal.

You can cancel at any time from the Billing page in your account, without contacting us. Cancelling stops the next renewal. You keep full access until the end of the period you have already paid for.

If a payment fails we will retry it and email you. If it keeps failing, the account moves to Free at the end of the paid period.

A measure of how much of the service your plan includes in a period — nothing more than that.

• It is granted at the start of each period and it resets at the start of the next one.
• Unused allowance does not carry over. It is lost at the end of the period.
• There are no top-up packs, no add-on bundles and no balance you can buy or hold. If you run out before the period ends, the only route is a higher plan.

Allowance is a service usage unit. It is not money, not currency, not a stored-value or prepaid balance, not a security or an instrument of any kind. It cannot be redeemed for cash, cannot be refunded once consumed, and cannot be transferred, sold or given to anybody else. No part of your subscription fee is held on your behalf.

Payments are taken by our payment service provider. Card details are entered on their own PCI-DSS compliant page over an encrypted connection. We never see, transmit or store your full card number.

By subscribing you authorise recurring charges to that payment method until you cancel. You confirm you are entitled to use the payment method. Prices exclude any taxes that may be added at checkout where the law requires it.

Refunds are governed by the Refund Policy.

You keep every right you had in the photographs and text you upload. We claim no ownership over them.

You own the outputs generated from your content — the comparison sheets and the films — subject to the Acceptable Use Policy and to any third-party rights in what your photographs happen to contain. We do not warrant that an output is original or that it does not infringe anybody’s rights.

To operate the service we need a limited licence over your content; its exact scope is set out in the Content License. We own the service itself, the software behind it, and the Workproof name and marks.

The full list is in the Acceptable Use Policy. Four prohibitions matter enough to repeat here:

• Do not upload photographs of work that is not yours and present it as your own.
• Do not use outputs to claim qualifications, accreditations or a track record you do not have.
• Do not present unfinished work as finished.
• Do not use anything produced here in place of a statutory inspection, a sign-off or a safety certification.

We may suspend or close an account that breaches these Terms. Where a breach is serious — and passing off somebody else’s work is serious — we may do so without notice and without a refund.

Outputs are produced automatically and are not guaranteed to be accurate, complete or fit for any particular purpose. Stage ordering can be wrong, camera pairing can be wrong, and a caption can say something you did not mean.

You are responsible for reading every output before it goes anywhere. Anything that has to be correct — a stage name, a date, a dimension — is typed by you and remains editable precisely so that it is yours to check. The full position is in the AI Disclaimer.

We will provide the service with reasonable care and skill. Beyond that, and to the extent the law allows, the service is provided “as is” and “as available”. We do not warrant that it will be uninterrupted, error-free, or that outputs will meet your expectations.

Nothing here removes or limits any right you have that cannot lawfully be removed or limited, including your statutory rights as a consumer.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.

Subject to that, and to the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of business, loss of contracts, loss of goodwill, or loss of data. Our total liability arising out of or in connection with this agreement is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

We are not liable for any loss arising from an output being used in place of a professional assessment, an inspection, a sign-off or a certification. Such use is prohibited by these Terms.

You may close your account at any time from the Billing page. We may suspend or close an account for breach of these Terms, for non-payment, or where we are required to by law. Where the reason is not a serious breach we will give reasonable notice.

On closure, your right to use the service ends. Content is deleted in line with the retention periods in the Privacy Policy. Clauses that by their nature should survive — ownership, liability, governing law — do survive.

Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the law of England and Wales.

The courts of England and Wales have non-exclusive jurisdiction. Nothing in this clause affects your right, as a consumer, to bring proceedings in the courts of the country where you are resident, or to rely on mandatory consumer-protection rules of that country.

If something goes wrong. Contact us first at support@johncharlescontractors.com. If we cannot resolve it, free consumer advice is available in your country of residence. Wherever you live, the mandatory consumer-protection rules of your country of residence continue to apply to you.

• These Terms, together with the policies they refer to, are the whole agreement between us about the service.
• If any part of them is found unenforceable, the rest continues to apply.
• Not enforcing something straight away does not mean we have given up the right to enforce it later.
• You may not transfer your rights under this agreement. We may transfer ours to a company that takes over this business, and your rights will not be reduced by that.
• Nobody other than you and us has any right to enforce these Terms.
• If we change these Terms, the effective date at the top changes. Material changes are emailed to registered users at least 14 days beforehand.