Refund Policy

Open Billing in your account and press Cancel subscription. Two clicks. You do not need to email us, call us, explain yourself or sit through an offer.

Cancelling stops the next renewal. You keep full access, at your current plan, until the end of the period you have already paid for. Nothing is charged after that.

If you cannot get into your account for any reason, email support@johncharlescontractors.com or call +44 7768808346 and we will cancel it for you. We will not use that conversation to try to talk you out of it.

No. Subscription fees are charged for a period rather than for usage, so part-periods are not refunded and we do not pro-rate.

This applies whether you cancel on day two or day twenty-nine of a month, and to yearly plans in the same way. What you get in return is that access continues to the end of the period rather than stopping the moment you cancel.

Nothing here affects any statutory right you may have as a consumer in your country of residence, including any right to cancel a distance contract within a cooling-off period. Where such a right applies, it applies regardless of what this page says.

Unused allowance is not refunded and is not carried into the next period. It expires at the end of the period it was granted in.

Allowance is a service usage unit, not money and not stored value. You never bought it separately: it comes with the plan. Because there are no top-up packs and no balance to hold, there is nothing here that could be cashed out.

Tell us and we will put it right. Email support@johncharlescontractors.com with the job title and what you expected to get.

Our normal remedy is to re-run the generation at our cost or to restore the allowance it consumed, rather than to refund money. Where a fault on our side made the plan unusable for a meaningful part of a period, we will consider a refund for that part.

We will also tell you plainly when we think the output was as good as it was going to get from the photographs supplied. Automated output is not guaranteed, and the AI Disclaimer sets out what that means.

Email support@johncharlescontractors.com with:

• The email address on the account.
• The date of the charge, and the invoice number if you have it.
• What you would like us to do, and why.

We reply within one business day and reach a decision within five. Approved refunds go back to the original payment method — we cannot send money anywhere else. Once we issue it, your bank or card issuer typically takes a further 5 to 10 business days to show it.

Please come to us first. Email support@johncharlescontractors.com or call +44 7768808346. If we owe you money we will simply send it back, and that takes days rather than the weeks a bank dispute takes.

A dispute raised without contacting us first suspends the account while the dispute runs, because we have to freeze the position while it is investigated. We will respond to it with the account records, and we will accept it where you are right.

If you are not satisfied with how we handle a complaint, free consumer advice is available in your country of residence, and the mandatory consumer-protection rules of that country continue to apply to you.

There is nothing to refund and nothing to cancel. Free takes no card details and nothing renews. You can delete the account whenever you like.